Letter: What about quality?
What happened to quality? It has become a buzzword from the 1980s instead of the practice it was meant to be. My experiences with service and retail vendors lead me to believe that quality was left in the old millennium.
In the '80s, we made a big deal around quality, and that meant we lived it and didn't just use the word. I was dragged kicking and screaming into Crosby Quality College in the '80s by Amdahl Corp. and it was the best learning experience I have ever had. It got me through a fairly decent career dealing with very difficult and powerful people. I used my quality training constantly in order to communicate effectively and meet my customers' requirements. End result — I was happier and less stressed and my customers were happy.
There were some things from our left-behind millennium that need to be carried over into the new and one is quality. Can we please dust it off and train our employees? Everyone will be much happier and much less stressed.