Thomas D. Elias: Utility blunders costing customers
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Thomas D. Elias: Utility blunders costing customers.
When a car company blunders by installing, say, a power window switch that might catch fire, it issues a recall and fixes — for free — as many as 2.5 million cars. Toyota issued precisely such a recall notice this fall, the company paying heavily for its mistake.
But when a ut. Read Thomas D. Elias: Utility blunders costing customers...
