The California Department of Motor Vehicles will close its offices across the state for a half day later this month to conduct REAL ID and customer service training.
The temporary closures will occur on July 24. The training is meant to better prepare DMV employees to process REAL ID transactions and to reinforce training on customer service practices. It will be carried out at 183 field offices, Commercial Drive Test Centers and Industry Business Centers across California.
“Our employees are at the heart of every transaction we perform,” said Kathleen Webb, DMV acting director, in a press release. “With this commitment to training, we can ensure they have the proper tools, knowledge, and experience to provide excellent customer service to the people of California.”
Facilities that close for training will reopen at 1 p.m. on July 24.
The training is part of an initiative created earlier this year by Gov. Gavin Newsom to modernize and reinvent the DMV with an emphasis on transparency, worker performance, speed of service and overall consumer satisfaction.
DMV has experienced an unprecedented demand for its services due to the volume of REAL ID applications – a process that must be carried out in person at a field office. With an Oct. 1, 2020 deadline for residents to get a REAL-ID in order to board passenger flights within the United States – the card will allow the person to fly without also having to carry a passport or other federally approved documents – state officials anticipate customer volume to at least double at field offices in the months leading up.
During the training later this month, DMV Call Centers (1-800-777-0133) will remain open to assist customers.